Client Stories | grupoGBI

Histórias de clientes

March 25, 2021

grupoGBI provides customer service for CGD using Artificial Intelligence

Caixa Geral de Depósitos Bank (CGD) partnered up with grupoGBI to develop a new customer service platform for Caixa Direta channels, pushing Artificial Intelligence technologies to their limits.

Postagens no blog

December 4, 2024

Reskilling for IT Professionals in the Age of Industry 5.0

We’re stepping into a new era: While the transition from Industry 4.0 to Industry 5.0 brings a blend of human creativity with cutting-edge technology, it also signals new opportunities and challenges for IT professionals.

September 21, 2023

The role of AI & digital experiences in Healthcare

AI & Digital experiences are revolutionizing the way people access health care and how stakeholders interact within the ecosystem. Check it out

April 19, 2022

Voicebots, the evolution of virtual assistants

Automated service has developed numerous tools that combine advanced technologies with AI to provide the best user experience. This includes voicebots.

December 15, 2022

Leading professionals in Industry 4.0

Artificial Intelligence, BIG Data, Machine Learning, the Internet of Things, and Cloud Computing... all of them will somehow affect how we work today, with the most impact on IT professionals.

June 20, 2022

Artificial Intelligence in Customer Experience: a new approach

Did you know that artificial intelligence can bring countless benefits to your customer service channels?

November 9, 2022

AI's Impact on the Future of Work

The effects of AI on the job market have yet to be determined, but these changes will affect us all. Should we then fear AI in the job market?

October 7, 2022

Who is accountant 4.0?

The accountant needs to be an accountant 4.0 and not "just" someone who masters technical accounting or tax issues.

April 28, 2022

How voice biometrics features prevent fraud and company losses

Just as there is no iris identical to another, our voice is also unique.

April 12, 2022

Omnichannel: the strategy that unites the virtual and physical worlds

In an omnichannel strategy, the idea is to offer a complete and simple shopping experience, including the steps before and after the acquisition of a product.

July 28, 2021

The digital transformation of public administration

Digital Transformation is increasingly present in all our lives and will continue to be indispensable to any economy seeking to compete in the global market.

June 16, 2021

The digital transformation of tax administration

How is Portugal's tax system handling the Digital Transformation?

July 7, 2021

Human Capital Strategies in HR Management

Gone are the days when physical capital was the key variable of economic growth.

March 28, 2022

Meet GreAI, the chatbot that turns WhatsApp into a customer service tool

What do Amazon's Alexa, Apple's Siri, and Microsoft's Cortana have in common? They are all examples of chatbots.

May 12, 2021

Talent management as a central business strategy

Talent management is more than simply Human Resources jargon. It is central to a successful corporate strategy.

April 5, 2022

Conversational service: the self-service revolution in customer communication

The quest to offer the best customer service goes through stages of training and using technologies, sometimes almost unbelievable to be true.

May 19, 2021

Digital transformation in the Covid-19 era

The solutions provided by Industry 4.0 have, for many, quickly become the only way to face the rupture caused by COVID-19.

March 22, 2022

Why does your company need to adopt these self-service communication channels?

According to a Gartner study, 70% of customers in the United States use self-service channels to solve problems, which makes this channel a must for companies.

December 2, 2021

Benefits of digital transformation for businesses

Digital transformation has become an increasingly recurrent term for organizations and is no longer just a strategic issue. It is a new reality imposed.

May 26, 2021

Mentoring and the process of recruiting human resources

Recruitment and the professional development of an organisation’s personnel are critical to any human resources department.

March 14, 2022

Digital transformation through communication tools

Digital transformation: What it is and how to adapt your business to the digital age?

October 7, 2020

Data sharing in the digital age

Co-creation is a hot topic and is touted as the future of IT, whether in code development or management.

September 16, 2020

Customer management: how to transform a service delivery relationship into a partnership?

In the digital age, thinking and acting disruptively are essential to gaining the trust of new customers.

May 5, 2021

Quantum Computing: challenges and achievable opportunities

Are we on the path towards open-source, free quantum computing?

November 12, 2020

Low-code programming: a strategic priority for the next decade

Gartner estimates that “by 2024, low-code application development will be responsible for more than 65% of application development activity”.

March 17, 2021

Our Planet needs Action

The future of our planet is indisputably in our hands.

April 14, 2021

The future of working from home post-Covid-19

Work environments were already evolving to some extent before the pandemic, with select companies having demonstrated some openness to making work environments more flexible.