Digital TransformationCustomer Journey ExcellenceDevOps

Move your business to the forefront of the digital era.

From machine learning to distributed cloud, we offer your company the knowledge and experience to move your business to Digital.

Our approach to Applied AI solutions

Using our deep understanding of Data and AI technologies, combining unique experience in digital CX design, we work closely with your organization to identify challenges and objectives while streamlining processes.

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Innovation

We enable innovation through updating strategies, processes and application of Technology, focusing on a better Customer Experience.

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Scalability

We provide solutions in the cloud, ensuring modernity, and low cost of adoption or use, tailored to the different sizes and types of industries.

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Security

We provide technological platforms with the highest security standards. Fully compliant with Personal Data Protection (GDPR).

Deliver value to your customer.

Digital transformation refers to the process of leveraging digital technologies to fundamentally change how organizations operate and deliver value to their customers.

Improve Customer Experience

Count on our extensive experience working with a range of technologies and platforms to navigate the complex landscape of digital transformation.

Measurable results

We work with cutting-edge technologies such as machine learning algorithms, distributed cloud infrastructure, and other advanced tools and platforms.

Advanced SW development

Implement to your business a range of technologies, including machine learning, NLU, cloud computing, and other advanced software development capabilities.

High-standard security

Information security is a priority in the face of cyber attacks on business environments. Therefore, we work with tech platforms that meet
the highest security standards.

A true partnership

Whether you are looking to streamline your operations, or drive innovation in your industry, our digital transformation services can help you achieve your goals.

250+

Expert consultants

34 mi

Code lines per year

200 k

Development hours per year

2

Continents operation

"Valor Econômico is a reference publication on economics, finance and business. With the constant changes in the media market, it has been investing in digital products to diversify its business and improve customers' experience. In this process, we have in grupoGBI a partner that supports us with know-how and flexibility."

Tarcisio Beceveli
Director of Digital Business of Valor Econômico

Digital Transformation case studies

We apply next-gen technology to digitize the processes of B2C companies in the financial services, healthcare, and utility sectors.

Why does your company need to adopt these self-service communication channels?
March 22, 2022

Why does your company need to adopt these self-service communication channels?

According to a Gartner study, 70% of customers in the United States use self-service channels to solve problems, which makes this channel a must for companies.

Artificial Intelligence in Customer Experience: a new approach
June 20, 2022

Artificial Intelligence in Customer Experience: a new approach

Did you know that artificial intelligence can bring countless benefits to your customer service channels?

grupoGBI provides customer service for CGD using Artificial Intelligence
March 25, 2021

grupoGBI provides customer service for CGD using Artificial Intelligence

Caixa Geral de Depósitos Bank (CGD) partnered up with grupoGBI to develop a new customer service platform for Caixa Direta channels, pushing Artificial Intelligence technologies to their limits.

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Grow your Business with Innovation.

Europe Rua Filipe Folque 2, 1050-113 Lisboa
Latam Av. Cauaxi 293, 06454-020 Alphaville Industrial, Barueri São Paulo