IT is increasingly strategic for every business.

We work closely with our clients to identify specific business needs, and develop customized solutions that are designed to optimize contact center operations.

250+

Expert consultants

34 mi

Code lines per year

200 k

Development hours per year

16 kg

Chocolates and marshmallows

DevOps for contact center technologies

Our approach involves a continuous cycle of development, testing, deployment, and monitoring. We leverage advanced technologies and tools to automate processes, improve efficiency, and reduce costs.

Management

We offer a range of services, including contact center platform management, customization, integration, and support.

Scalability

We provide Low Code and solutions in the cloud, ensuring modernity, tailored to the size of the business.

Security

Our technologies are designed to ensure maximum digital security and full adherence to Personal Data Protection (GDPR).

Implement with us the most advanced technology available.

Our DevOps approach to contact center technologies help our clients achieve their goals, by streamlining technology and business needs to deliver optimal CX.

"Rede OBA is a company in constant evolution, with the goal of being a reference in horticulture and the best option in the sector for all those who seek healthy food, without leaving aside the taste. We count on grupoGBI as a strategic partner in the transition to Digital."

Luis Fernando Gama

CTO Rede Oba

Digital Transformation case studies

We apply next-gen technology to digitize the processes of B2C companies in the financial services, healthcare, and utility sectors.

March 25, 2021

grupoGBI provides customer service for CGD using Artificial Intelligence

Caixa Geral de Depósitos Bank (CGD) partnered up with grupoGBI to develop a new customer service platform for Caixa Direta channels, pushing Artificial Intelligence technologies to their limits.

March 22, 2022

Why does your company need to adopt these self-service communication channels?

According to a Gartner study, 70% of customers in the United States use self-service channels to solve problems, which makes this channel a must for companies.

June 20, 2022

Artificial Intelligence in Customer Experience: a new approach

Did you know that artificial intelligence can bring countless benefits to your customer service channels?

Schedule a call with us!

Contact us today to learn more about how we can help you transform your contact center operations.

lisbon_office@grupogbi.com

@gbi_grupogbi

Europe Rua Filipe Folque 2, 1050-113 Lisboa
Latam Av. Cauaxi 293, 06454-020 Alphaville Industrial, Barueri São Paulo