Client Stories

March 25, 2021

grupoGBI provides customer service for CGD using Artificial Intelligence

Caixa Geral de Depósitos Bank (CGD) partnered up with grupoGBI to develop a new customer service platform for Caixa Direta channels, pushing Artificial Intelligence technologies to their limits.

Blog posts

September 21, 2023

The role of AI & digital experiences in Healthcare

AI & Digital experiences are revolutionizing the way people access health care and how stakeholders interact within the ecosystem. Check it out

December 15, 2022

Leading professionals in Industry 4.0

Artificial Intelligence, BIG Data, Machine Learning, the Internet of Things, and Cloud Computing... all of them will somehow affect how we work today, with the most impact on IT professionals.

November 9, 2022

AI's Impact on the Future of Work

The effects of AI on the job market have yet to be determined, but these changes will affect us all. Should we then fear AI in the job market?

October 7, 2022

Who is accountant 4.0?

The accountant needs to be an accountant 4.0 and not "just" someone who masters technical accounting or tax issues.

June 20, 2022

Artificial Intelligence in Customer Experience: a new approach

Did you know that artificial intelligence can bring countless benefits to your customer service channels?

April 28, 2022

How voice biometrics features prevent fraud and company losses

Just as there is no iris identical to another, our voice is also unique.

April 19, 2022

Voicebots, the evolution of virtual assistants

Automated service has developed numerous tools that combine advanced technologies with AI to provide the best user experience. This includes voicebots.

April 12, 2022

Omnichannel: the strategy that unites the virtual and physical worlds

In an omnichannel strategy, the idea is to offer a complete and simple shopping experience, including the steps before and after the acquisition of a product.

April 5, 2022

Conversational service: the self-service revolution in customer communication

The quest to offer the best customer service goes through stages of training and using technologies, sometimes almost unbelievable to be true.

March 28, 2022

Meet GreAI, the chatbot that turns WhatsApp into a customer service tool

What do Amazon's Alexa, Apple's Siri, and Microsoft's Cortana have in common? They are all examples of chatbots.

March 22, 2022

Why does your company need to adopt these self-service communication channels?

According to a Gartner study, 70% of customers in the United States use self-service channels to solve problems, which makes this channel a must for companies.

March 14, 2022

Digital transformation through communication tools

Digital transformation: What it is and how to adapt your business to the digital age?

December 2, 2021

Benefits of digital transformation for businesses

Digital transformation has become an increasingly recurrent term for organizations and is no longer just a strategic issue. It is a new reality imposed.

July 28, 2021

The digital transformation of public administration

Digital Transformation is increasingly present in all our lives and will continue to be indispensable to any economy seeking to compete in the global market.

July 7, 2021

Human Capital Strategies in HR Management

Gone are the days when physical capital was the key variable of economic growth.

June 16, 2021

The digital transformation of tax administration

How is Portugal's tax system handling the Digital Transformation?

May 26, 2021

Mentoring and the process of recruiting human resources

Recruitment and the professional development of an organisation’s personnel are critical to any human resources department.

May 19, 2021

Digital transformation in the Covid-19 era

The solutions provided by Industry 4.0 have, for many, quickly become the only way to face the rupture caused by COVID-19.

May 12, 2021

Talent management as a central business strategy

Talent management is more than simply Human Resources jargon. It is central to a successful corporate strategy.

May 5, 2021

Quantum Computing: challenges and achievable opportunities

Are we on the path towards open-source, free quantum computing?

April 14, 2021

The future of working from home post-Covid-19

Work environments were already evolving to some extent before the pandemic, with select companies having demonstrated some openness to making work environments more flexible.